Last Updated: March 31, 2026
At EzzePro, we strive for excellence in every repair, maintenance, or caretaking task booked through our platform. Because we are a marketplace connecting independent Service Professionals with Users, our refund policy is designed to be fair to both the hardworking pros and the homeowners they serve in Saint Lucia.
In accordance with the Consumer Protection Act of Saint Lucia, you are entitled to services performed with reasonable care and skill.
Substandard Work: If a Service Professional completes a job but the results are objectively poor or incomplete, you must report the issue to info@ezzepro.com within 48 hours of the job completion.
Resolution Process: We will first provide the Service Professional the opportunity to rectify the issue at no additional cost to you. If the professional is unable or unwilling to fix the work to a professional standard, EzzePro may issue a partial or full refund of the labor costs.
Refunds are typically granted in the following scenarios:
Provider No-Show: If a Service Professional fails to show up for a confirmed booking and does not reschedule, you are entitled to a 100% refund of any pre-paid fees.
Duplicate Charges: Any technical errors resulting in double-billing will be refunded immediately upon verification.
Cancellation by Pro: If a professional cancels your booking, any deposits or service fees paid through the app will be returned to your original payment method.
Materials & Parts: EzzePro does not provide refunds for physical materials (e.g., pipes, paint, lumber) purchased by the Professional for your project. Disputes regarding materials must be handled directly with the Professional or the retail hardware store.
Change of Mind: Once a service has been performed as requested, refunds will not be issued simply because you have changed your mind or no longer require the repair.
Direct Payments: We can only refund payments made through the EzzePro platform. Any "under-the-table" cash payments made directly to a professional are outside our jurisdiction and cannot be recovered by us.
To initiate a refund request, please follow these steps:
Document the Issue: Take clear photos of the unsatisfactory work.
Contact Support: Email info@ezzepro.com with your Booking ID, the Professional's name, and a brief description of the problem.
Review Period: Our team will review the dispute, which may include contacting the Service Professional for their version of events. We aim to reach a resolution within 3–5 business days.
Once a refund is approved, it will be processed back to your original payment method (Credit/Debit Card or digital wallet). Depending on your bank, it may take 5 to 10 business days for the funds to appear in your account.
