Last Updated: March 31, 2026
At EzzePro, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website. We comply with the Data Protection Act (2011) of Saint Lucia to ensure your personal data is handled with the highest standards of security and transparency.
To provide a seamless connection between users and service professionals, we collect the following types of information:
Personal Identification: Name, email address, phone number, and physical address (for service delivery).
Professional Data: For Service Professionals, we collect trade certifications, ID verification, and business details.
Payment Information: Payment processing is handled by secure third-party providers. We do not store full credit card details on our servers.
Location Data: We may collect precise or approximate location data to connect you with professionals in your immediate area.
Usage Data: Information about how you interact with our app, including device type and log information.
We use the information we collect to:
Facilitate bookings and communication between Users and Professionals.
Verify the identity of Service Professionals to maintain community safety.
Process payments and provide electronic receipts.
Improve our app’s performance and user experience.
Send important service updates or administrative notifications.
We do not sell your personal data. We only share information in the following circumstances:
Between Users and Professionals: Once a booking is confirmed, we share necessary details (like name and location) to enable the service.
Service Providers: We may share data with third-party vendors who perform services for us (e.g., payment processing, cloud hosting).
Legal Requirements: We may disclose information if required by the laws of Saint Lucia or in response to valid legal requests by public authorities.
We implement robust technical and organizational security measures to protect your data from unauthorized access, loss, or alteration. While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the internet is 100% secure.
Under the Data Protection Act, you have the right to:
Request access to the personal data we hold about you.
Request the correction of inaccurate data.
Request the deletion of your account and associated data (subject to legal or contractual retention requirements).
Withdraw consent for marketing communications at any time.
We use cookies and similar tracking technologies to track activity on our platform and hold certain information to improve your login experience and app settings.
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: info@ezzepro.com
